Public nudity on cell phones: Managing conflict in crisis situations |
| |
Authors: | Sooyoung Cho Glen T. Cameron |
| |
Affiliation: | 1. School of Journalism & Mass Communications, University of South Carolina, Columbia, SC 29208, USA;2. School of Journalism, University of Missouri – Columbia, Columbia, MO 65211, USA |
| |
Abstract: | Analyzing news coverage to recount a fast-moving, dramatic marketing PR incident that occurred in South Korea, the contingency theory of conflict management and crisis management strategies are integrated to examine how crisis is communicated and managed in a very short period of time. Several types of strategies were utilized by contending parties through the various stages of the crisis life cycle. We found evidence for a new contingent variable that should be added in the matrix of contingent factors--the importance of Internet community and Netizens as organized and influential public. Netizens played an important role throughout the crisis period in changing the organization's stance from advocacy to accommodation. |
| |
Keywords: | Crisis management Contingency theory Public relations Conflict |
本文献已被 ScienceDirect 等数据库收录! |
|