Vital tasks and roles of frontline workers facilitating job inclusion of vulnerable youth

Researchers and others are worried about the marginalization of vulnerable youth who drop out of school and work. Frontline workers are key support givers for vulnerable youth, but they have been described as professionals who lack a recognized body of knowledge they can rely on. This article investigates vital frontline roles and tasks related to job inclusion of vulnerable youth. Qualitative data are drawn from 16 Norwegian pilot projects aimed at developing social work approaches among vulnerable youth. The challenges and the support provided resemble those in other European countries. Cross-case analysis suggests four main support roles: (1) administration and securing of basic needs, (2) connection and relationship building, (3) job enabling, and (4) job customisation. Combining roles 1 and 2 with roles 3 or 4 seems to improve the outcomes, meaning that they improve the capabilities of vulnerable youth to find and master a job when that is something they have reason to value. Since this topic has been little explored for vulnerable youth, this article contributes to further developing job inclusion support for this target group in particular.