The MySocialworker app system – a pilot interview study

An app system was developed in Denmark by caseworkers and clients from three municipalities, a software company, and a University College. The app system enabled young clients to track their wellbeing, positive behaviours, disturbances in their lives, and their experiences of interventions on smartphones. Statutory caseworkers could follow the change in their client’s situation and have an overview of all their clients on a web interface. This article describes the system and the results of a pilot qualitative interview study with six young clients. Clients used the app to reflect on their lives, to set specific personal goals and to remember their goals. The young clients also used the app to monitor changes in how they had been doing overall and as a reminder to keep up specific behaviours that were counterintuitive. The app became an integral part of the young clients’ relationship with their caseworker. The app was a lens that the client and the caseworker used to explore specific aspects of the client’s life. The app itself also became a joint venture, a shared point of interest. The app strengthened the young persons’ relationship with their caseworker, but there was also concern about whether they might become too close.