使用服务宪章来改善公共服务--新公共管理改革路径的探讨

大多数政府改革的失败 ,其原因在于过分关注改革的内容 ,而忽视了改革的路径。其实 ,很多改革在“执行”这个阶段就已经夭折 ,或是遭到彻底阻拦 ,或是只具有象征意义。以毛里求斯国家的改革实践为例 ,通过对影响改革成功或失败 (包括维持原状 )的因素的分析 ,试图证明改革要想取得任何实质性的成果 ,应该由强有力的中央政府来驱动。英国的“公民宪章”——从失败的“过程管理”向成功的“结果管理”转变 ,提供了一种可供参考的改革路径

Employing Service Rules to Improve Public Service--A New Approach to Public Administration Reforms

Many failures of government reforms results from much emphasis on the content of the reforms so that the approach is neglected. In fact, many reforms fail in the stage of implementation or encounter thorough confrontations or remains as a symbol. This paper, with Mauritius reform as an example, through the analysis of factors in success or failure (including maintenance of the original state), aims to prove that, to achieve any substantial achievement, a forceful propelling energy of the central government is needed. The British "Citizen Constitutions", which holds a transformation from process management to result management, provides an approach to reforms as a reference.