| 市场竞争与客户投诉处理的关系 |
| |
| 引用本文： | 谭志静,陈杰平.市场竞争与客户投诉处理的关系[J].东南大学学报(哲学社会科学版),2001(Z1). |
| |
| 作者姓名： | 谭志静 陈杰平 |
| |
| 作者单位： | 安徽技术师范学院!安徽凤阳233100 |
| |
| 摘 要： | 本文详尽论述了市场竞争和客户投诉处理的关系 ,结合工作的经验给出了国企和外企的处理客户投诉流程图 ,分析了运作方法上的不同和差异。
|
| 关 键 词： | 市场竞争 质量 客户投诉 |
Relation of market competition & handling of customer complaints |
| |
| TAN Zhi jing,CHEN Jie ping.Relation of market competition & handling of customer complaints[J].Journal of Southeast University(Philosophy and Social Science ),2001(Z1). |
| |
| Authors: | TAN Zhi jing CHEN Jie ping |
| |
| Abstract: | In this paper, the relation of market competition & handling of customer complaints is discussed. Based on working experience, the two flow charts of the process of dealing with customer complaints of state & foreign capital enterprises are presented, the difference between the two methods is compared. |
| |
| Keywords: | market competition quality customer complaints |
| 本文献已被 CNKI 等数据库收录！ |
