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ESTIMATING WAITING TIME IN A QUEUING SYSTEM* |
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| Authors: | E H Warren |
| Abstract: | This study examines how customers joining a queuing system assess their waiting time in the system. Data obtained from an actual queuing system support the paradigm of Parkan and Warren 5] on the use of the observed number in the system in this assessment. It is concluded that customers overestimate mean service time but that this overestimation is not dependent on the number in the system. |
| Keywords: | Consumer Behavior Queuing Systems |