| Abstract: | Many prior efforts have examined the personal characteristics of workers or the structural features of an organization that impact job satisfaction. By contrast, we examine organizational culture in the context of "high-performance work systems." We analyze the organizational culture of the United States Postal System, as it is presented in key organizational documents and perceived by workers. It is argued that a viable theory of job satisfaction in the modern workplace must treat worker perceptions, which spring from an organizational culture that is both prescribed and lived. |
