| 浅析第三方物流的服务创新 |
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| 引用本文： | 李健,王博,田雪.浅析第三方物流的服务创新[J].江苏工业学院学报(社会科学版),2008,9(1):38-40. |
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| 作者姓名： | 李健 王博 田雪 |
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| 作者单位： | 天津理工大学经济与管理学院 天津300384 |
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| 摘 要： | 第三方物流业在当今社会生产中发挥着越来越重要的作用,成为覆盖面最广泛的行业之一。近年来,中国第三方物流的管理和技术不断创新,也带动了服务创新,成为物流发展的重要标志。第三方物流企业的服务出现创新趋势,即在满足客户期望的基础上实现客户成功,帮助客户实现已知的和未知的多层次需求。
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| 关 键 词： | 第三方物流企业 服务创新 客户期望 客户成功 |
| 文章编号： | 1672-9048(2008)01-0038-03 |
| 修稿时间： | 2007年11月12 |
Analysis of Service Innovation of TPL |
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| LI-Jian,WANG-Bo,TIAN-Xue.Analysis of Service Innovation of TPL[J].Journal of Jiangsu Polyetchnic University:Social Science Edition,2008,9(1):38-40. |
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| Authors: | LI-Jian WANG-Bo TIAN-Xue |
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| Abstract: | Now the third part logistics plays a very important role in the social production.It has been one of the largest businesses.The management and technique of TPL of our country have been innovating these years,and this promotes the service innovation,which is an important symbol of the development of logistics.The tendency of service innovation of TPL is to make the customer feel successful which is based on meeting customer expectation,helping the customer fulfil lthe known and unknown requirements. |
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| Keywords: | TPL enterprise service innovation customer expectation customer success |
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