The value of complaints mechanisms in the private labour regulation of GVCs: A case study of the Fair Labor Association

Can complaints mechanisms strengthen the private labour regulation of global value chains (GVCs)? This article empirically investigates the results produced by the Fair Labor Association's (FLA) complaints mechanism, which alone allows outcomes to be verified from the complainant's perspective. Although the vast majority of complainants find this mechanism to be valuable, it also has a number of limitations that seriously affect outcomes for workers. The authors utilize the concept of “grounding” to explore how national, social and corporate dimensions affect the performance of the FLA complaints mechanism for workers. The implications of these findings are then considered for complaints mechanisms in other GVCs.