Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability |
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| Authors: | Hassan Danaee Fard Ali Asghar Anvary Rostamy |
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| Affiliation: | (1) Tarbiat Modares University, TMU, Tehran, Iran;(2) Iran Management and Productivity Study Center (IMPSC), No. 12, Shahid Rahnama Alley, Saidi St., Lavasani Ave., Tehran , P. O. Box 19546, Iran |
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| Abstract: | This paper is aimed at explaining the role of public accountability in promoting public trust in public organizations. Initially a conceptual model was developed. Then, the model was tested empirically in Iran. The result shows that public accountability influences the public trust by improving citizens’ satisfaction. In other words, legal, ethical, financial, functional, and utmost political accountability affect public trust through influencing citizens’ satisfaction. This study also confirms that changes in social trust, citizens’ trust in government, and media will moderate trust in public organizations. |
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| Keywords: | Public trust Citizens’ satisfaction Public accountability Public administration Public organizations |
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