(1) School of Management & Public Administration, Faculty of Business and Economics, The University of the South Pacific, Private Mail Bag, Laucala Bay Campus, Suva, Fiji
Abstract:
Empirical studies on e-governance are replete with evidences highlighting its potential for improving service delivery. This
study was conducted in PNG and Fiji using structured questionnaires distributed to different groups of respondents. The results
indicate that e-governance has the potential to improve Public Service Delivery. It is also confirmed through the findings
in this research that the expectations of citizens from public services are quite high, but experience has often been negative
i.e. there is a huge variance in the perception and expectation of normal citizens in PNG (Papua New Guinea) and Fiji regarding
service delivery, quality of services.