The Volunteer Satisfaction Index: A Validation Study in the Chinese Cultural Context |
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Authors: | Lok Ping Wong Wing Hong Chui Yan Yuen Kwok |
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Institution: | (1) Department of Social Work and Social Administration, The University of Hong Kong, Pokfulam Road, Hong Kong; |
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Abstract: | Using a Hong Kong-sourced sample of 261 participants, this study set out to validate the Volunteer Satisfaction Index (VSI)
in the Chinese cultural context and to evaluate its psychometric properties. The VSI was originally developed by Galindo-Kuhn
and Guzley (2001) to measure the outcomes of volunteer experiences. In this study, exploratory factor analysis (EFA) yielded a different factor
structure from that proposed by the scale developer. The three factors found were personal gain, relationship within organization and relationship with peers. Cronbach’s alpha values were high for all three subscales. Results from correlation and regression analysis also confirmed
the construct and criterion-related validity of the scale. Thus, the reliability and validity of the scale were confirmed.
Implications for the assessment of volunteer satisfaction and further directions for cross-cultural studies on related topics
are discussed. |
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Keywords: | |
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