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ENVIRONMENTAL PERFORMANCE AS A DRIVER OF SUPERIOR QUALITY
Authors:FRITS K. PIL  SANDRA ROTHENBERG
Abstract:We explore theoretically and empirically how efforts to enhance environmental performance may enable other types of manufacturing improvements. Drawing on a unique data set comprised of detailed surveys of 42 automotive assembly plants, associated quality metrics, and in‐depth qualitative data from 17 automotive assembly plants, we show that attaining superior environmental performance can be a significant driver of superior quality. We highlight the synergistic and reciprocal nature of environmental and broader manufacturing improvement efforts, and show that environmental improvement tools and know‐how can be an important source of competitive advantage.
Keywords:ENVIRONMENT  QUALITY  TQM  LEAN PRODUCTION  COMPETITIVE ADVANTAGE
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