高校后勤推行CS工程的初步研究

在人类社会进入大服务时代的背景下 ,高校后勤工作也应跟上时代步伐 ,积极推行“顾客——顾客为中心”的顾客满意服务 ,即 CS战略。 CS战略的实施 ,包括 :后勤 CS理念的导入、 CS管理的推行、 CS评估体系的建立。 CS理论是对众多理论的继承、借鉴与发展 ,理应引起后勤的管理者和工作者的重视

Primary Study on Implementing Customer Satisfaction Engineering in the Logistics Branch of Institutions of Higher Learning

In the times when the human society enters the great services, the work of the logistics branch of institutions of higher learning s hould actively promote "the customer-oriented" service and the customer satisf action strategy to keep up with the steps of the timeThe strategy includes the introduction of CS concept and the extension of CS management and the establish ment of customer satisfaction evaluation systemCS theory should be paid attent ion to by the logistics staff because CS theory learns and develops from many th eories