网络空间政府舆论危机及其治理原则

政府网络舆论危机是网络社会政府经常面临的一种新形式的危机.政府网络舆论危机的实质是政府形象危机问题,与公共事件危机有着本质性的区别.由于受网络信息串联、群体集化的影响,政府网络舆论危机与其他媒介所产生的危机也有不同的特征.政府网络舆论危机虽然危及政府能力体系的发挥,但是也为政府与公众之间对话创造了机会,为政府与公众之间重新互相理解提供了契机.只要及时科学地处理危机,稀释危机效应,通过理性的协商与对话,还是可以在新的高度上重塑政府形象,进一步提高政府公信力.

Crisis of Public Opinion in Cyber-Space and State's Governance Principles

The public opinion in cyber-space has become a crisis of government and it is a new kind of crisis which the government has to face in the era of the network society.The essence of such crisis of public opinion is the crisis of government image which is absolutely different from that of any public affairs.As influenced by huge of network information and community collection,such crisis is also different from that of other media.Though it in fact endangers the display of government ability,it creates an oppo...