The use of therapeutic interventions to reduce crowding-related arousal: A preliminary investigation

Studies of mass transportation crowding have universally shown that such crowding is arousing and often anxiety producing. Attempts to intervene to reduce arousal and anxiety have met with mixed results. In this study four therapeutically based interventions were used to reduce the arousal evoked by a laboratory analogue of mass transportation crowding. Subjects in the intervention conditions showed significantly fewer increases in pulse rate during crowding. Two of the intervention conditions showed significant decreases in skin conductance level when compared to subjects in an uninstructed crowded condition. An intervention which increased feelings of control over the environment resulted in a more positive view of the environment but did not decrease physiological arousal any more than interventions which did not increase perceived control.The research reported in this paper was sponsored by grants from Rutgers University Research Council to Yakov M. Epstein and Robert A. Karlin.