The status of race in public sector work: Implications for emotion management and job satisfaction

ABSTRACT

African Americans consistently report lower levels of job satisfaction relative to whites. Using survey data from 1,456 public service employees, we examine whether racial disparities in job satisfaction are related to how African Americans and whites manage their emotions while at work. We contend that race acts as a master status within the workplace that locates African Americans in a subordinate social position to whites and may contribute to greater emotion management effort and greater work-related consequences. The results indicate that, together with traditional indicators of job satisfaction, extensive emotion management efforts of African Americans explain their lower levels of job satisfaction relative to whites.