| 政府网站满意度评估体系构建及实证研究 |
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| 引用本文： | 谢丽彬,李民.政府网站满意度评估体系构建及实证研究[J].湖南工业大学学报（社会科学版）,2013,18(6):41-47. |
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| 作者姓名： | 谢丽彬 李民 |
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| 作者单位： | 福州外语外贸学院 管理学院;福建商业高等专科学校 信息管理工程系 |
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| 基金项目： | 福建省教育厅社会科学资助项目“基于模糊层次分析的电子政务满意度测评研究”（JB12365s） |
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| 摘 要： | 政府网站的建设和完善，需对网站服务的客户满意度进行准确评估。在全面、开放、可操作及实效性原则的要求下选择评估指标，利用专家赋值法及层次分析法来确定各项指标权重。并基于这些原则和方法所建立的评估体系，对福建省泉州市政府网站满意度进行了调查和研究。建议各级政府要加强服务型政府网站的建设，完善服务内容，提高网站服务人员的素质，并重视公众服务。
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| 关 键 词： | 政府网站 满意度 评估体系 |
| 收稿时间： | 2013/10/6 0:00:00 |
Empirical Study on Building Government Website Satisfaction Evaluating System |
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| XIE Libin and LI Min.Empirical Study on Building Government Website Satisfaction Evaluating System[J].Journal of Hunan University of Technology(Social Science Edition),2013,18(6):41-47. |
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| Authors: | XIE Libin and LI Min |
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| Institution: | 2 ( 1. School of Management, Fuzhou College of Foreign Studies and Trade, Fuzhou 350202, China; 2. Department of Information Management Engineering, Fujian Commercial College, Fuzhou, 350018, China) |
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| Abstract: | The construction and optimization of government website require to make accurate evaluation of its cli- ents＇ satisfaction. The evaluation indexes should be selected under the principle of ＂being comprehensive, open, operable and effective＂ and the weight of each index should be determined by using the expert assignment method and analytic hierarchy process. Based on this evaluation system, the paper investigates and studies the satisfaction degree of the municipal government website of Quanzhou city in Fujian province, and suggests that the govern- ments at all levels should strengthen the construction of service - oriented government websites, perfect the service content, improve the quality of website staff and emphasize public service. |
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| Keywords: | government website degree of satisfaction evaluation system |
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