The Emerging Sophistication in Human Service Management

ABSTRACT

An essay review of: HUMAN SERVICES MANAGEMENT: ORGANIZATIONAL LEADERSHIP IN SOCIAL WORK PRACTICE. By David M. Austin. New York: Columbia University Press, 2002. ISBN 0-231-10836-2, 468 pp.

ACHIEVING EXCELLENCE IN THE MANAGEMENT OF HUMAN SERVICES ORGANIZATIONS. By Peter M. Kettner. Boston: Allyn &Bacon, 2002. ISBN 0-205-31878-9, 416 pp.

MANAGEMENT OF HUMAN SERVICE PROGRAMS. By Judith A. Lewis, Michael D. Lewis, Thomas R. Packard, Jr., and Federico Souflee. California: Wadsworth/Thomson Learning, 2001. ISBN 0-534-36886-7, 400 pp.