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A positive youth development measure of service use satisfaction for youth: The 13-item youth services satisfaction (YSS-13)
Affiliation:1. Faculty of Graduate Studies, Dalhousie University, 6420 Coburg Road, P O Box 15000, Halifax, NS B3H 4R2, Canada;2. School of Social Work, Massey University, Private Bag 11 222 Palmerston North, New Zealand;3. School of Social Work, Massey University, Private Bag, 11 222 Palmerston North, New Zealand;1. Departments of Epidemiology and Medicine, University of Florida, Gainesville, FL, United States;2. Hektoen Institute of Medicine, Chicago, IL, United States;3. Georgetown University, Washington, DC, United States;4. University of Florida Center for HIV/AIDS Research, Education and Service (UF CARES), Jacksonville, FL, United States;5. Department of Epidemiology, University of Florida, Gainesville, FL, United States;6. Department of Biostatistics, University of Florida, Gainesville, FL, United States;7. Department of Pathology, Immunology, and Laboratory Medicine, University of Florida, Gainesville, FL, United States;8. National Institute on Alcohol Abuse and Alcoholism, Bethesda, MD, United States;9. Georgetown University, Washington, DC, United States;10. John H. Stroger Hospital of Cook County/Rush, Chicago, IL, United States;11. Cook County Health and Hospital Systems, Chicago, IL, United States;1. Center for Health Data and Analysis, Rhode Island Department of Health, Providence, RI, USA;2. Brown University School of Public Health, Department of Epidemiology, Providence, RI, USA;3. Division of Chronic Disease & Health Promotion, Rhode Island Department of Health, Providence, RI, USA
Abstract:Using data from 593 at-risk adolescents (12–17 years) this article reports on an examination of the psychometric properties of a reduced version of the Youth Services Survey (YSS), a youth self-report measure of service quality. The paper reports on the content validity, internal validity, reproducibility, floor and ceiling effects and responsiveness of the measure. The analysis supports the use of a 13-item version of the YSS as a valid and reliable measure of service quality. The YSS-13 is broadly consistent with “The Big Three” principles of PYD. Therefore the measure can be used to assist service providers in assessing the extent to which their service delivery aligns with these principles and to identify areas where service delivery can be strengthened.
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