| Abstract: | Bureaucratic discretion is a fundamental feature of social provision,one that presents enduring difficulties for management. In general,management reform has taken two, divergent paths. One, utilizingthe familiar public bureaucratic model, seeks to control discretionthrough hierarchical command structures and standardization.The other, utilizing decentralization and privatization, regulatesand relocates discretion, using incentive structures associatedwith market or quasi-market institutions. However, it may bethat discretion will prove to be as problematic for the newpublic management (NPM) as it was for the old. This articleoffers a critical political history of management reformism,reviewing efforts to reorganize the public welfare provisionby applying new public management models to old public bureaucracyproblems. It considers the dynamics of bureaucratic discretionand reform not only as a problem of public management but aspart of the contested politics of social policymaking. |
