The use of survey techniques in the review and evaluation of manufacturing projects

Leyland DAF arc commercial vehicle manufacturers based in Leyland, Lancashire. The commercial vehicle industry is characterized by a requirement for regular model changes to support both marketing and legislative developments. The industry is continually striving for improvements in the processes com rolling these changes. This paper explains how a project review procedure, utilizing surveying techniques, was established to evaluate the effectiveness of existing product introduction/modification procedures and hence highlight areas for improvement. The system is now in regular use on new vehicle projects of all types, including both the introduction of new models and product transfers between assembly plants. Potential areas for improvement, identified by surveys that have been completed to date, have been included as objectives for the next generation of new model introductions. These process improvement initiatives can now be investigated pro-actively and the potential risks removed before the errors recur.