Applying anticipatory and relational perspectives to the Nigerian delta region oil crisis |
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Authors: | Bolanle A Olaniran David E Williams |
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Institution: | Department of Communication Studies, Texas Tech University, Lubbock, TX 79409-3083, United States |
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Abstract: | This paper addresses crisis communication shortcomings of oil companies working in the Nigerian delta region. The anticipatory model of crisis communication is blended with the public relations relational perspective to demonstrate how oil companies have responded to crises in the delta region in a manner contrary to what would be consistent with these perspectives. The result has been persistent turmoil in the region and significant distrust of the organizations. |
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Keywords: | Crisis communication Anticipatory Relational Nigeria Oil Delta region |
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