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大型企业用户SaaS服务采纳中面临的挑战研究
引用本文:朱涵钰,;吕廷杰.大型企业用户SaaS服务采纳中面临的挑战研究[J].北京邮电大学学报(北京邮电大学学报),2014(5):94-98.
作者姓名:朱涵钰  ;吕廷杰
作者单位:[1]北京邮电大学经济管理学院,北京100876; [2]北京中水新华国际工程咨询有限公司,北京100044
摘    要:借用信息技术外包服务的分析框架,通过面见访谈的形式,从组织决策和管理、绩效评估和监控、公共云或私有云选择、合同期限和风险、关系管理五个方面对大型企业在软件即服务(Saa S)采纳过程中面临的问题和挑战分别进行了讨论,总结归纳出大型企业在Saa S服务采纳中面临的挑战,并给出相应的对策建议。

关 键 词:软件即服务  采纳  大型企业  挑战

Challenges of SaaS Adoption by Large-scale Enterprises in China
Institution:ZHU Han-yu, LV Ting-jie ( 1. School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China; 2. China Water International Engineering Consulting Co. , Ltd. , Beijing 100044, China)
Abstract:Based on the analysis framework of outsourcing service of information technology , the problems and challenges for adopting software as a service ( SaaS) by largescale enterprises are discussed from the aspects of group decision and management , performance evaluation and supervision , the choice of public cloud or private cloud, contract period and risk and relation management through interviews.This research will help the largescale enterprises to better understand the challenges and difficulties in SaaS adoption and provide relevant suggestions accordingly.
Keywords:software as a service  adoption  large-scale enterprise  challenges
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