Gestaltung internetbasierter kollaborativer Team- und Projektarbeit

In order to support team and project work in companies, Internet-based collaboration software tools are increasingly being used. These software tools enable employees located within and outside the organization to communicate, share knowledge and data, and organize projects. Whether these benefits can be actualized depends on how the collaboration software is designed. As an orientation for the effective use of collaboration software tools, the present paper presents a design model for spatially distributed collaborative work and demonstrates its suitability based on a practical example. Therefore, we exemplarily show design activities and problems of the practical example and locate them within the model. Despite an extensive technical acumen and diverse design work, we identify problems with the use of collaboration tools. They focus on five problem areas: (1) parallel use of collaboration software tools, (2) transparency in terms of change, (3) the high rate of virtual meetings, (4) the onboarding process, and (5) the dilemma between the daily business and the implementation of internal IT projects.