CQI approaches for evaluating management development programs: A case study with health service managers from geographically remote settings |
| |
| Affiliation: | 1. The College of Business, Law and Governance, The Cairns Institute, Australia;2. Indigenous Education & Research Centre, James Cook University, PO Box 6811, Cairns, Queensland, 4870, Australia;3. CRANAplus, Adelaide, South Australia, Australia;4. Australasian College of Health Service Management (ACHSM), Australia;5. The Cairns Institute and the College of Arts Society and Education, James Cook University, Cairns, Australia;1. Department of Agricultural Education and Communication at the University of Florida, 213 Rolfs Hall, PO Box 110540, 32611, Gainesville, FL, United States;2. University of Florida. 218 Rolfs Hall, PO Box 110540, 32611 Gainesville, FL, United States;3. University of Florida. 3028B McCarty Hall D, University of Florida, Gainesville, FL 32611, United States;4. University of Florida. 113C Bryant Hall, PO Box 112060, Gainesville, FL 32611, United States;1. School of Epidemiology and Public Health, University of Ottawa, Ottawa, Ontario, K1G 5Z3, Canada;2. Department of Innovation in Medical Education, Faculty of Medicine, University of Ottawa, Ottawa, Ontario, K1H 8M5, Canada;3. Population Health, Interdisciplinary School of Health Sciences, University of Ottawa, Ottawa, Ontario, K1N 7K4, Canada;4. Clinical Epidemiology Program, Ottawa Hospital Research Institute, Ottawa, Ontario, K1H 8L6, Canada;1. Virginia Commonwealth University, School of Allied Health Professions, 730 East Broad Street, Richmond, VA, 23298, USA;2. University of Maryland School of Public Health, 4200 Valley Drive, College Park, MD, 20742, USA;3. University of Kentucky College of Public Health, 111 Washington Ave., Lexington, KY, 40536, USA;4. University of Kentucky College of Medicine, UK Medical Center MN 150, Lexington, KY, 40536, USA;5. University of Kentucky College of Public Health, 111 Washington Ave., Lexington, KY, 40536, USA;1. Queen’s University, School of Kinesiology and Health Studies, Kingston, ON, Canada;2. Exercise is Medicine Canada, Ottawa, ON, Canada;3. Canadian Society for Exercise Physiology, Canada;1. Department of Physical Education, University of South Carolina, 1300 Wheat Street, Columbia, SC 29208, United States;2. Department of Exercise Science, University of South Carolina, 900 Assembly Street, Columbia, SC 29208, United States;3. Department of Movement Sciences, University of Idaho, 875 Perimeter Drive MS 2401, Moscow, ID 83844-2401, United States;4. Department of Kinesiology, Iowa State University, 534 Wallace Road, Ames, IA 50011, United States;1. Department of Rural Development Management, Faculty of Agriculture, Yasouj University, Yasouj, Iran;2. Department of Agricultural Extension and Education, College of Agriculture, Shiraz University, Shiraz, Iran |
| |
| Abstract: | Health systems are known for being complex. Yet, there is a paucity of evidence about programs that successfully develop competent frontline managers to navigate these complex systems. There is even less evidence about developing frontline managers in areas of contextual complexity such as geographically remote and isolated health services. This study used a customised management development program containing continuous quality improvement (CQI) approaches to determine whether additional levels of evaluation could provide evidence for program impact. Generalisability is limited by the small sample size; however, the findings suggest that continuous improvement approaches, such as action learning workplace-based CQI projects not only provide for real-world application of the manager’s learning; they can potentially produce the type of data needed to conduct evaluations for organisational impact and cost-benefits. The case study contributes to the literature in an area where there is a scarcity of empirical research. Further, this study proposes a pragmatic method for using CQI approaches with existing management development programs to generate the type of data needed for multi-level evaluation. |
| |
| Keywords: | Program evaluation Continuous quality improvement Action learning Management development |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
