Losses disguised as wins in multiline slots: using an educational animation to reduce erroneous win overestimates

Slot machines are available in several countries, with multiline games growing in popularity. Interestingly, many audiovisually reinforced small ‘wins’ in multiline games are in fact monetary losses – outcomes referred to as losses disguised as wins (LDWs). Research suggests that LDWs cause players to overestimate how many times they remember actually winning during a playing session. The study sought to replicate this finding and see if a short educational animation about LDWs could significantly reduce this LDW-triggered win overestimation effect. It employed a mixed design, with animation viewed (LDW, control) as the between-subjects factor, and game played (200 spins on a few LDW or many LDW game; game order counterbalanced) as the within-subjects factor. Fifty-four novice participants estimated how many times they won more than they wagered in each game. In the control animation group, the study replicated the LDW-triggered win overestimation effect for participants playing the many LDW game. Crucially, win overestimates were significantly reduced in this many LDW game for players exposed to the LDW animation. The study concludes that LDWs can lead novice gamblers to remember winning more often than they actually do during a playing session, but educating participants about LDWs can reduce these erroneous win overestimates.