Violence at work: An issue for the 1990s

Violence and conflict appear to be increasingly common aspects of everyday life, to the point where people take them into consideration when planning their activities and feel anxious about their possible occurrence. It is not only actual violence which offers a contemporary source of stress but also the threat of violence, although subjective estimates of risk are not always accurate. For example, it would appear that while the elderly feel the most threatened, the greatest risk is to those in their late teens and early twenties. This discrepancy between objective and subjective risk is understandable in terms of the different factors which have been shown to drive the subjective assessment of risk: availability of information, controllability and magnitude of outcome. Often it is the media which provides us with the information that we have on violence, and it is that presentation of information which helps shape our assessment of risk. For example, attacks by young persons on the elderly may be more dramatic and newsworthy than, albeit more frequent, attacks on other young persons. Thus they are reported to a greater extent and a distorted impression of risk begins to develop, which may be reinforced by realistic feelings of potential helplessness by the elderly in the face of any such attack, and fear of the magnitude of the consequences of violence. Whatever the real basis for a fear of violence, the available statistics in most European and North American countries suggests that, even taking into account the effects of reporting bias, acts of violence are increasing.