基于核心能力的组织绩效层次模型

用财务指标衡量组织绩效的传统做法有缺陷,应该用企业核心能力作为衡量组织绩效的关键指标,构建一种基于企业核心能力、产品质量和成本、顾客满意度、市场份额、利润率、权益收益等多种指标的层次整合绩效模型。企业核心能力有四个基本维度,包括组织的知识技术系统、组织创新能力、人力资源和组织支持系统。本研究提出了一个组织绩效考核指标系统结构方程假设模型,作为今后实证检验研究的理论指导框架。

Competence-based hierarchical model of organizational performance

With a review of the deficiencies of the traditional organizational performance appraisal system in terms of accounting data, the idea is put forward that corporate core competence should be considered as the key indication of organizational performance. A hierarchical model of organizational performance is constructed based on core competence, product quality, cost, customer satisfaction, market share, and profitability. Knowledge and technology system, organizational innovation, human resources, and organizational support system are identified as the four critical dimensions of corporate core competence. A hypothetical Structural Equation Model (SEM) of organizational performance system is also proposed for further study.