| 会话合作原则视野下报警热线会话效率分析及应用 |
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| 引用本文： | 吴梦姣.会话合作原则视野下报警热线会话效率分析及应用[J].上海理工大学学报(社会科学版),2015,37(3):225-231. |
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| 作者姓名： | 吴梦姣 |
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| 作者单位： | 上海海事大学 外国语学院, 上海 201306 |
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| 摘 要： | 面对各国报警服务中心警情暴涨、负荷激增的现状,通过对911报警会话语料进行语用学分析,揭示报警人在报警求助时的会话特征,评价接警员的应对技巧,并据此指导报警会话及接警员培训,意图通过提升接处警服务中会话的效率在一定程度上提高接处警能效,同时体现语用学的实践意义.
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| 关 键 词： | 会话合作原则 报警热线 接处警 效率 911 |
| 收稿时间： | 2013/10/8 0:00:00 |
Analysis of Emergency Call Discourse from a Perspective of Cooperative Principle |
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| Wu Mengjiao.Analysis of Emergency Call Discourse from a Perspective of Cooperative Principle[J].Journal of University of Shanghai For Science and Technilogy(Social Science),2015,37(3):225-231. |
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| Authors: | Wu Mengjiao |
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| Institution: | College of Foreign Languages, Shanghai Maritime University, Shanghai 201306, China |
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| Abstract: | Organizations of emergency calls are confronted with sharply growing workload in most parts of the world.In this article,Cooperative Principle is applied to analyze 911 emergency call discourses.This paper aims to identify the callers' discourse characteristics,examine the effectiveness of the call operators/dispatchers,and shed a new light on the conversation management as well as the training program of emergency call service. |
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| Keywords: | cooperative principle emergency call emergency call service efficiency 911 |
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