Learning from mistakes in social work

A growing number of cases of professional errors in the realm of health and social services appear on media and raise significant public debate. This article focuses on mistakes in social work and looks at how their negative impacts might be reduced through the lens and framework of reflective practice. Using conclusions from the most relevant literature on this topic and some of the outcomes of recent research, the author describes errors in social work in terms of causes (e.g. lack of time and training, etc.) and results (e.g. damaged relationship with users, failure of action plans, burnout, etc.). Learning occurs when social workers conduct an in-depth reflection, alone or together with colleagues. Since human beings will always err, paradoxically reflection on mistakes (with the consequent drop in the harm produced) and not the reduction of their number is the most powerful factor to improve the quality of health and social services. The culture of blame and punishment is one of the main obstacles to an effective social work animated by the genuine culture of responsibility and ethically driven by the overriding interest of service users.