| 关于提高信息用户满意度的思考 |
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| 引用本文： | 张姝萍. 关于提高信息用户满意度的思考[J]. 沈阳师范大学学报(社会科学版), 2002, 26(2): 95-96 |
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| 作者姓名： | 张姝萍 |
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| 作者单位： | 沈阳师范学院,图书馆,辽宁,沈阳,110034 |
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| 摘 要： | 信息用户对信息的要求越来越高。图书馆应调整服务策略 ,调查研究信息用户需求特点 ,丰富完善信息服务手段。信息资源建设应树立精品意识 ,信息服务技能要达到娴熟精湛 ,以全面提高信息用户的满意度。
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| 关 键 词： | 图书馆 信息服务 信息用户 满意度 |
| 文章编号： | 1000-5226(2002)02-0095-02 |
| 修稿时间： | 2001-09-17 |
Enhancing the Satisfaction of Information Users |
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| ZHANG Shu ping. Enhancing the Satisfaction of Information Users[J]. Journal of Shenyang Normal University(Social Scicence Edition), 2002, 26(2): 95-96 |
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| Authors: | ZHANG Shu ping |
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| Abstract: | Information users are now making higher and higher demands on information. Libraries should adjust their tactic of rendering service, investigate and study the characteristics of the needs of information users, and diversify and consmmate their methods for offering information service. The collection of information resources should adopt the idea of securing high quality materials . Libraries should be adept in doing information service. Their skill should be exquisite. Their purpose should be to fully enhance the satisfaction of information users. |
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| Keywords: | library information service information user degree of satisfaction |
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