语言服务现状的个案分析及相关建议与思考——以产品说明书语言服务状况为例

本文以产品说明书的语言使用与语言服务作为调查与观察点,对我国说明书语言规范制定的基本情况进行描写,从调查中得出现有说明书语言服务的水平还存在:1)汉语缺失、2)繁体汉字、3)语言质量、4)信息缺伪等诸多问题,提出了1)必须制定进口商品说明书语言文字准入制度、2)加强规范监督、3)全面提升说明书语言服务质量、4)建立完备的监测系统等建议。

The Current Situation of Language-Based Service in China: A Case Study

On the basis of a survey of the language of technical manuals,a picture of the current situation of language-based service in mainland China is painted.The survey showed that the service had such shortcomings as 1) lack of Chinese,2) the use of nonsimplified Chinese characters,3) poor language,4) inadequate information and false information.We proposed that,1) professional standards be established for the use of language for imported products,2) inspection be enhanced,3) the overall quality of language-based service be improved,and a complete monitoring system be built up.