| 高等教育服务产品质量管理研究 |
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| 引用本文： | 孙妍,李名梁.高等教育服务产品质量管理研究[J].西南交通大学学报(社会科学版),2006,7(3):63-67. |
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| 作者姓名： | 孙妍 李名梁 |
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| 作者单位： | 天津大学管理学院,天津,300072 |
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| 摘 要： | 教育服务是高等教育的主要产品,高等教育质量就是高等教育服务产品的质量,即指高等教育服务产品满足教育需求主体显性或隐性需求的程度。正确认识高等教育服务产品无形性、过程性和双重性等基本特征,对于改革高等教育管理体制,提升高教服务质量管理水平具有重要作用。
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| 关 键 词： | 教育服务产品 教育服务特征 高等教育质量管理 |
| 文章编号： | 1009-4474(2006)03-0063-05 |
| 修稿时间： | 2005年6月24日 |
A Study of Quality Management of Higher Education Service Products |
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| SUN Yan,LI Ming-liang.A Study of Quality Management of Higher Education Service Products[J].Journal of Southwest Jiaotong Universit(Social Science Edition),2006,7(3):63-67. |
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| Authors: | SUN Yan LI Ming-liang |
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| Abstract: | Quality of higher education,which in essence equals the quality of higher education service products,refers to the extent to which the higher education service products can meet the implicit and explicit demands of the educational consumers.The intangible,simultaneous and dual features of higher education service should be appropriately understood in that the understanding is conducive to the reform in the system of higher education management and to the improvement of the quality management of higher education service. |
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| Keywords: | education service products features of education service quality management of higher education |
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