Formalizing the Unformalized: Practitioners' Communication of Knowledge in Practice

Correspondence to Dr Jennifer Osmond, School of Human Services, Logan Campus, Griffith University, University Drive, Meadowbrook, Queensland 4131, Australia. E-mail: j.osmond{at}griffith.edu.au Summary Despite considerable debate in the literature, social work continuesto invest considerable analytical and empirical energy on understanding,recognizing and critiquing the nature and form of its knowledgebase. Although such contributions have advanced the discussion,what is largely absent but essential to this debate is an understandingof how practitioners actually express what they know. This paperfocuses specifically on this issue and in so doing, advancesone template for working with practice language. From a qualitative,multi-method research methodology, it was found that participants'communication of their knowledge was not always formal and labelled.Knowing could be expressed via examples, stories, metaphor,as well as understandings that resembled existing theoreticalknowledge or that which had been reformulated and synthesizedin practice. The paper emphasizes the necessity to recognizethis diversity in knowledge communication, so as to accuratelyand responsibly map actual practice knowledge, but in doingso, also raises the issue of addressing limitations that suchrecognition brings. The issue of competent and clear practicearticulation is a topic to which the profession should giveserious attention. The inability of practitioners to explicitlyarticulate the basis of practice behaviour places them at aconsiderable disadvantage in a competitive labour market.