From Chaos to Safe Transformation: The Emotional Intelligence Learning Environment Model

Self-awareness is a necessary foundation for those seeking to develop emotional intelligence (EI). Yet, the process of developing self-awareness can be deeply disturbing, creating inner turmoil and chaos which EI trainers need to take into consideration and manage in the learning environment. This article describes the nature of this chaos and proposes a learning environment model to assist EI trainers in the design of their EI training programmes, helping trainers to create safe learning environments in which learners can pursue EI training, thereby leading to transformational change. A review of the literature defines EI, constructivism, and chaos theory, as well as exploring elements of a safe learning environment. The literature is considered along with data gathered from a recent study of twenty-one EI trainers in New Zealand, in an effort to identify key characteristics of a safe learning environment, and positive and negative qualities of the trainer and learners which can contribute to creating a safe learning environment. Based on these findings the Emotional Intelligence Learning Environment Model was developed. The article discusses the implications of the model and concludes with suggestions for future research.