a C.T. Ennewis at the Institute of Financial Studies at the University of Nottingham, UK
b M. Wright is at the Institute of Financial Studies at the University of Nottingham, UK
c T. Watkins is at Oxford Polytechnic Business School, UK
Abstract:
This article examines the effects of competition facing financial services institutions, from the strategic management and from organizational management viewpoint. Through analysis of a survey, the nature of the problems facing managers are highlighted. The article is intended as a case study of an industry under change, and the conclusions identify lessons to be learned from the experience.