Managing human resource shortages in a unionized setting: Best practices in air traffic control |
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Authors: | Edward George Fisher Vitor Marciano |
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Institution: | (1) The University of Alberta, T6G 2R6 Edmonton, AB, CANADA |
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Abstract: | Human resource shortages require effective human resource management (HRM). Findings from research about ongoing labor shortages
in air traffic control (ATC) are used to build a preliminary theory of appropriate HRM responses. Our international sample
of major ATC agencies generally developed a set of best HRM practices to attract, motivate, and retain human assets. Key factors
included (1) cultural and institutional norms, (2) technological change, (3) union responses, and (4) organizational form
and structure (e.g., civil service versus commercial firms). While ATC’s rare human aptitudes, lengthy training to develop
firm-specific human capital, and lifelong employment may limit the preliminary theory’s general applicability, crucial lessons
emerge about human resource planning.
This research was conducted with the support of the Social Sciences and Humanities Research Council, the Rice Fellowship,
the Ziegler Fellowship, and the Center for International Business Studies at the University of Alberta. We are indebted to
the individuals interviewed. |
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Keywords: | |
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