„Einfach mal zuhören.” — Alltägliche Helferinnen im System Hochschule

Women traditionally work in public health and welfare, often without public notice and recognition. “To be feminine” is accepted as a most important resource of support especially if it is given in voluntary, additional work and without pay. The dominance of women as “natural helpers” is featured in professional help too. Non-academics (e.g. secretaries) at universities are important and powerful groups of natural helpers. They have lots of contact with people in need (e.g. students), because they work in functions with intense social communications. The results of extensive research at the Technische Universität Dresden demonstrated for the first time which important role non-academic women play as natural helpers for students with mental and/or social problems. The research has examined the interaction between helpers and students, the dimensions of problems and conditions, forms, extent and subjective reflections on help giving.