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危机领导力的理论模型构建:基于中国机长刘传健案例的质性研究
引用本文:郑晓明,郭一蓉,刘争光. 危机领导力的理论模型构建:基于中国机长刘传健案例的质性研究[J]. 管理学报, 2021, 18(1)
作者姓名:郑晓明  郭一蓉  刘争光
作者单位:清华大学经济管理学院;浙江大学心理与行为科学系
基金项目:国家自然科学基金资助项目(71771133,72002113)。
摘    要:基于领导力的视角并围绕中国机长刘传健的典型案例,通过收集新闻媒体报道,以及对刘传健本人深度访谈、对管理人员访谈和对专业人员访谈共4类案例研究数据,采用经典扎根理论对转录后近29万字的案例资料进行编码,构建了危机领导力的概念和结构,最终提出了危机领导力六力(FLIGHT)模型,以此探索危机应对与管理的有效模式。研究结果发现,危机领导力包含6个维度:预警力、担当力、信念力、驾驭力、凝聚力和成长力。最后,将该模型同已有的危机管理模型进行了比较和分析,并讨论了研究结果的理论意义以及对危机中组织管理的实践启示。

关 键 词:危机领导力  案例研究  经典扎根理论  中国机长

Constructing the Conceptual Model of Crisis Leadership:A Qualitative Study Based on the Case of Chinese Flight Captain LIU Chuanjian
ZHENG Xiaoming,GUO Yirong,LIU Zhengguang. Constructing the Conceptual Model of Crisis Leadership:A Qualitative Study Based on the Case of Chinese Flight Captain LIU Chuanjian[J]. Chinese JOurnal of Management, 2021, 18(1)
Authors:ZHENG Xiaoming  GUO Yirong  LIU Zhengguang
Affiliation:(Tsinghua University,Beijing,China;Zhejiang University,Hangzhou,China)
Abstract:From the perspective of leadership and around the typical case of Chinese flight captain LIU Chuanjian,the concept and structure of crisis leadership were constructed by collecting four types of case study data,including news media reports,in-depth interviews with LIU Chuanjian,interviews with managers,and interviews with airline pilots,with a total of 290000 transcribed words.Using the classical grounded theory,we constructed the concept and structure of crisis leadership,and further proposed the FLIGHT model of crisis leadership.We found that crisis leadership consisted of six dimensions:Foresee the Crisis,Load the Responsibility,Insist on the Faith,Govern the Situation,Head the People,and Thrive on Crisis.We also compared the flight model with the existent crisis management model,and discussed the theoretical contributions of this study and the implications for organizational management under the current crisis situation.
Keywords:crisis leadership  case study  classical grounded theory  Chinese flight captain
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