服务业员工工匠精神的结构维度探索与测量量表开发

采用定性和定量研究方法相结合的方式,借助扎根理论对服务业员工工匠精神的结构维度进行了探索性研究,并在此基础上开发并检验了测量量表。研究结果表明,服务业员工的工匠精神是一个具有丰富内涵的多维度构念,包含职业承诺、服务追求、持续创新、能力素养、履职信念、传承关怀6个维度,其测量量表由6个因子、24个题项构成。因子分析的结果表明,所开发量表的信度和效度检验均达到理想水平。

Exploration on the Structural Dimension of the Craftsmanship Spirit of Service Employees and Development of Measurement Scale

Based on quantitative and qualitative research methods,this study conducts exploratory research with grounded theory about the structural dimension of craftsmanship spirit in service context,as well as develops and verifies the measurement scale.Results show that the craftsmanship spirit of the service employee is a multi-dimensional concept with rich meanings,including six dimensions:career commitment,service pursuit,continuous innovation,competency quality,working belief and inheritance care.The measurement scale contains 6 factors and 24 items,and the results of factor analysis indicate that the reliability and validity of the scale are all at an ideal level,which is an effective measurement tool.The results have a positive effect on promoting related studies of craftsmanship spirit,and provide some guidance for enterprise management practice.