Expertization of Everyone and the Revolt of the Client*†

American society is witnessing a dramatic explosion and dissemination of knowledge, accompanied by the increasing refusal of patients, customers, students, and other types of clients to passively receive the services of the expert in any body of knowledge or skill. There has been an expansive growth of occupational experts and a demand on the part of clients for a change in the relation. Knowledge monopolization is decreasingly possible due to the activities of mass communication and of the literate public, and clients are becoming varied in the amount of knowledge with which they turn to the expert. Thus, while the political and economic groups are increasingly depending on the expert elite for plans and programs, the members at all levels of society are demanding rights of decision making.