An integrated response to trauma in three post office businesses

Abstract

This paper looks at the way the UK Post Office has developed a core trauma care programme that is capable of being adapted to meet the needs of three of its businesses. The core programme includes an introductory stage that is involved in the selection and education of the workforce and the promotion of the programme; crisis management; manager debriefing; psychological debriefing; trauma counselling; and a final stage involving the evaluation of the programme and following up traumatized employees. The core programme was tailored to the needs of each of the three Post Office businesses, using information on the business operation, culture and policies of the businesses in the light of the nature and range of the traumatic incidents that affect their workforce.