Is labor-management climate important? some Canadian evidence

I investigate the relationship between labor-management climate and perceptions of productivity, product!service quality, and customer!client satisfaction using a regional and national sample of Canadian organizations and a regional sample of local unions. Overall, the ordered probit results reveal a strong relationship between labor-management climate and measures of organizational performance with a more positive labor-management climate associated with more favorable scores on the performance variables. This study was funded by grants from the Social Sciences and Humanities Research Council of Canada and the Social Sciences and Humanities Research Council of Canada/Saint Mary’s University Matching Grants Fund.