Do ISO:9001 standards and EFQM model differ in their impact on the external relations and communication system at schools? |
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| Institution: | 1. Depto. de Investigación y Psicología en Educación, Facultad de Educación, Universidad Complutense de Madrid, C\\ Rector Royo Villanova, s/n 28040, Madrid, Spain;2. Depto. de Didáctica de Ciencias Experimentales, Sociales y Matemáticas, Facultad de Educación, Universidad Complutense de Madrid, C\\ Rector Royo Villanova, s/n 28040, Madrid, Spain;1. Unit for Health Promotion Research, University of Southern Denmark, Niels Bohrs Vej 9-10, DK-6700, Esbjerg, Denmark;2. Department for Research and Development, University College South Denmark, Lembckesvej 3-7, DK-6100, Haderslev, Denmark;1. School of Economics and Management, Xidian University, No. 2 South Taibai Street, Xi’an, Shaanxi Province, PR China;2. Shaanxi Xi ''an Yanta District, Shida Road, Shaanxi Normal University, Xi’an, Shaanxi Province, PR China;1. Duke Global Health Institute, Duke University, Durham, NC, USA;2. Gilling School of Global Public Health, University of North Carolina, Chapel Hill, NC, USA;3. Kilimanjaro Clinical Research Institute, Moshi, Tanzania;4. Kilimanjaro Christian Medical Centre, Moshi, Tanzania;5. Kilimanjaro Christian Medical University College, Moshi, Tanzania;6. London School of Hygiene and Tropical Medicine, London, UK;7. Department of Population Health Sciences, University of Utah, Salt Lake City, UT, USA;1. School of Epidemiology and Public Health, University of Ottawa, Ottawa, Ontario, K1G 5Z3, Canada;2. Department of Innovation in Medical Education, Faculty of Medicine, University of Ottawa, Ottawa, Ontario, K1H 8M5, Canada;3. Population Health, Interdisciplinary School of Health Sciences, University of Ottawa, Ottawa, Ontario, K1N 7K4, Canada;4. Clinical Epidemiology Program, Ottawa Hospital Research Institute, Ottawa, Ontario, K1H 8L6, Canada;1. Department of Nursing, Brock University, 1812 Sir Isaac Brock Way, St. Catharines, Ontario, L2S 3A1, Canada;2. Department of Geography & Tourism Studies, Brock University, 1812 Sir Isaac Brock Way St. Catharines, Ontario, Canada |
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| Abstract: | Implementation of Quality Management Systems (QMS) has increased greatly in recent years at a wide variety of institutions. The main purpose of this work is to evaluate and compare the impact of having implemented ISO:9001 standards and the EFQM model on the communication system and external relations at schools. This was done by applying a validated evaluation instrument to 2901 subjects of 116 schools in 4 Spanish Autonomous Communities. The results show that the QMS have a medium-high level of impact on the communication system and a moderate level on the external relations dimension. Furthermore, schools with EFQM feature significantly higher levels of impact on the dimensions studied than schools implementing ISO standards. Significant differences were found in the levels of impact as a function of the number of years of implementation and the type of funding received, among other variables. In addition, an interaction effect was found between the type and size of schools in regard to their external relations. |
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| Keywords: | EFQM model Impact evaluation ISO:9001 standards Quality management systems Schools |
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