| Abstract: | Summary This paper deals with the important role that emergency dutyworkers play in respect of the variety of situations that arereferred to them outside of the normal working hours of socialservices departments. The first section presents some interimoutcomes of ongoing research suggesting that the variabilityof priorities and assessments made by such workers is even greaterthan might be intuitively expected. The paper questions whetherconventional expectations of social work assessment are applicablein circumstances that are radically different from day-timework. In the second section, the paper explores the evidentmoral dilemmas contained in these circumstances, highlightingthe need for workers to have internalized as ‘expert’as broad a grasp as possible of the diversity of values andmethods of social assessment, decision-making and intervention.The paper continues by considering the nature of expert methodssuitable for the demands of emergency duty work, the need forguidelines for professional judgement, and an appropriate genericframework. |
