志愿者应急管理与冲突理论 ———以5·12 地震四川G 县为例

重大灾害等应急状态下，志愿者管理工作的好坏直接影响到救灾效率和灾民痛苦的缓解。文章通过分析5·12地震四川省G县的志愿者管理实践，以志愿者管理主体的转移为标准将应急状态下志愿者的管理划分为志愿者单一中心期、双中心期、政府单一中心期三个阶段，运用冲突理论对其进行分析，认为政府和志愿者志愿行动理念差异、行动方式差异及政府和志愿者动力源的不同，是造成志愿者应急管理冲突的主要原因。以“动力源——理念——行动”作为冲突分析的框架，对应急状态下志愿者的分类管理、志愿者的保障、志愿者与政府沟通与协调进行了剖析，提出构建志愿者组织、志愿者、政府三者良性互动制度化应急管理体系的设想。

Emergency Management of Volunteer and the Theory of Conflict——A Case on G Xian,Sichuan Province in 5.12 Earthquake

There is a close relation between well management of volunteers and high efficiency,suffering alleviating.By analyzing the conflict in volunteer management in G Xian,Sichuan Province of 5.12 Earthquake,the author divides them into three stages,named volunteer center stage,double-headed stage and government center stage in terms of the administrative body of management.Using the theory of conflict,it is easy to find that the difference of understanding for voluntary action,the difference of action,the differ...