Using Technology to Deliver Career Development Services: Supporting Today's Students in Higher Education

Career services professionals are increasingly involved in decisions regarding the use of technology. This article presents a number of considerations to be explored, including the characteristics and needs of today's students, available technologies, funding requirements, and confidentiality issues. The author recommends an approach that includes strategic planning, needs analyses, training, and ongoing support. Current asynchronous and synchronous technologies are described, and examples of the use of each in the context of career services are provided. The specific technologies presented are e‐mail, discussion boards, video, podcasts, websites, Internet‐based guidance and information systems, telephone, instant messages, and virtual rooms.