Institution: | 1. Department of Service Studies, Lund University, Lund, Swedenherve.corvellec@ism.lu.se;3. University of Exeter Business School, University of Exeter, Penryn Campus, Penryn, UK https://orcid.org/0000-0002-0888-1362;4. Lancaster University Management School, Lancaster University, Lancaster, UK;5. Pentland Centre for Sustainability in Business Research Centre, Lancaster University, Lancaster, UK;6. School of Economics and Business, University of Chile, Santiago, Chile |