Telephone Troubles: Interactional Breakdown and its Management by Stutterers and Their Listeners*

While both face-to-face and telephone interaction involve problems of management for stutterers and their listeners, the absence of visual cues in telephone talk poses special problems which can lead to interactional breakdown. These problems are accentuated by factors such as an individual's pattern of stuttering and adaptations to stuttering, the awareness context in which interaction takes place, and the nature of the relationship between the speakers. The author's sociological perspective goes beyond the clinical perspective of speech pathology in helping to understand the interactional and identity troubles of stutterers. His analysis also shows how both stutterers' breaches of conversational norms and the practices used to remedy these breaches illuminate taken-for-granted expectations in telephone interaction.